regulatory

disclosures

Mainstay Business Advisory is committed to upholding the highest standards of professional conduct in accordance with the Tax Agent Services Act 2009 and the requirements set by the Tax Practitioners Board. The following information is provided in accordance with our disclosure obligations. 

Tax Agent Registration

Mainstay Business Advisory is registered with the Tax Practitioners Board to provide tax agent services. You can verify our registration via the public register at www.tpb.gov.au/public-register

Complaints Process

If you are dissatisfied with any aspect of our service, we encourage you to contact us directly:

[email protected]
08 6149 8200

If your concerns remain unresolved, you are entitled to lodge a formal complaint with the Tax Practitioners Board. Further information is available at www.tpb.gov.au/complaints

Our Professional Obligations

As a registered tax agent, we are bound by the Code of Professional Conduct under the Tax Agent Services Act 2009. This includes obligations to:

  • Act honestly and with integrity
  • Comply with all relevant taxation laws
  • Act in the best interests of our clients (unless doing so would breach the law)
  • Maintain professional competence and undertake appropriate continuing education
  • Ensure client confidentiality is maintained at all times
  • Properly supervise staff and outsourced service providers
  • Maintain appropriate administrative and quality assurance procedures

Your Responsibilities as Our Client

Clients engaging our services are expected to:

  • Provide full and accurate information in a timely manner
  • Maintain complete and up-to-date records
  • Respond to information requests to enable timely and accurate service delivery
  • Retain records as required under Australian tax law
  • Abide by all relevant taxation and employment laws, including the Fair Work Act, Superannuation Guarantee laws, and other applicable regulations
  • Not knowingly provide false or misleading information to us or to government agencies


Failure to meet these responsibilities may affect our ability to act on your behalf or may result in the termination of our services. 

Disclosures of Significant Matters

As at the date of publication:

  • Mainstay Business Advisory and its principals have no suspensions, restrictions, or disciplinary actions recorded against them with the Tax Practitioners Board
  • There are no matters that may reasonably influence your decision to engage or continue to engage our services

Should any such matters arise in the future, this disclosure will be updated within 30 days in accordance with our obligations under the Tax Agent Services Act 2009. 

more information
can be found on the following

TPB Factsheet